FAQ

Q1：When will my order be shipped?

R：Products in stock are usually shipped within 1-3 days after ordering. Please refer to the page for the delivery time of pre-sale products.

 

Q2：When will I receive the package after ordering?

R：EMS shipping takes about 12-18 days, and express shipping takes about 7-10 days. Shipping times vary by country and region, please contact contact@peopoly.net for more information.

 

Q3：What is the customs duty for shipping to XX address?

R：The price of all Peopoly products does not include VAT or customs fees from importing countries. Different countries and regions have different tariffs, please consult the local customs for relevant information.

 

Q4：When will I receive the Forge printer?

R：Forge has already started shipping in the order of purchasing, and we will send you a tracking number once your order has shipped. If you want to know more, please send an email to contact@peopoly.net

 

Q5：I only received one Forge package, where is the other package?

R: Forge ships in 2 packages and will have 2 tracking numbers. If you have only received one package, please contact us, We will check for you.

 

Q6：Explanation of FedEx/DHL on extra shipping charges for postcodes in remote areas

FedEx/DHL charges freight by weight, and the freight you pay is only the freight of the order but does not include the additional remote address freight. When your zip code is out-of-delivery for FedEx/DHL, they will charge an additional $30 for this shipment. Therefore, if your zip code is defined by FedEx/DHL as an address outside the delivery area, we will contact you. (Since we ship from Hong Kong, China, international shipment is different from local shipment, local FedEx/DHL may not charge this fee)

The Out-Of-Delivery Area charge is $30 on top of the shipping. You can cover the cost by getting https://peopoly.net/products/out-of-delivery-area-charge

Or if you have another address, please contact us to change it so that your package can be sent out smoothly.

You can find your zip code as follow, FedEx/DHL's remote zip codes are updated every day, so the list below is not all.

FedEx's list: https://fedex.com/content/dam/fedex/us-united-states/services/Zipcodes_OPA_ODA.pdf

DHL's list: https://mydhl.express.dhl/us/en/ship/surcharges.html

Locate the " Remote Area Services" download to view the list of remote areas

Please contact us at contact@peopoly.net with any questions.