A Call for Support: Navigating a Crisis with Your Help
Dear Peopoly Community,

This blog diverges from our usual 3D printing topics, but it's an urgent plea for your support and understanding.

Firstly, rest assured that our Phenom XXL and Magneto X printers, along with their materials, are in production and unaffected. What brings me to write this is an issue that impacts not just me personally, but our entire community: the hacking and subsequent disabling of our Facebook account.

Why should this matter to you, our valued Peopoly community members? Let me explain.

On December 22nd, my personal Facebook account was compromised. The hacker posted several spam messages in our groups. Before I could reclaim my account, Facebook deactivated it—a temporary measure I anticipated lasting just a couple of days. However, to my dismay, Facebook then permanently disabled my account without offering a review or the ability to retrieve my data. This abrupt decision severed my 15+ years of personal memories and, crucially, cut off my access to Peopoly's Facebook Page and all user groups.

The ordeal didn't stop there. After losing access, the hacker exploited Peopoly's ad account, racking up over $37,000 in charges. With my access disabled, I was powerless to stop this until I managed to halt future payments through Paypal. Yet, the damage was done. Facebook's action to prevent spam inadvertently allowed the hacker to misuse our funds, with no recourse from Facebook.

I've tried to reach out to Meta, to no avail. I recognize the need to guard against spammers—I've diligently managed our groups to protect you from such nuisances. However, as a business and a significant advertiser on Facebook, it's disheartening to find no avenue to discuss such a critical issue. A crime has been committed, leading to substantial financial loss, and paradoxically, Facebook has profited from these fraudulent activities.

This situation isn't just about lost photos or messages. It's about a crime impacting a business and its community, with Meta inadvertently benefiting from the chaos. As a publicly traded company, one would expect Meta to actively combat such misuse on its platform, not indirectly profitting from it.

So, I'm turning to you, our loyal community, for help. Any guidance, contacts, or advice on reaching Meta/Facebook to address this issue would be profoundly appreciated. Your support means the world to us, and together, I believe we can navigate this crisis.

Thank you for taking the time to read this and for any assistance you can provide. Your support has always been the backbone of Peopoly, and it's in times like these that such a community shines brightest.

With gratitude,

Mark
Founder, Peopoly

10 comments

thomas

thomas

hope your company is alright now.

UPDATE???

UPDATE???

CAN WE PLEASE GET SOME SORT OF UPDATE WOTH THE MAGNETO X???

Adam

Adam

I just posted calling for an update minutes ago without seeing this most recent post, and I’m so sorry to hear about your troubles.
I’m also disappointed to see the internet trolls lurk even on this blog… what a shame. Those sorry souls are the ones that really have their karma to worry about.
Unfortunately I don’t have much advice to give other than legal action may be the only recourse. It is possible that just a threat of legal action would be enough to at least elicit some response from Facebook.
Its terrible news indeed, and I’m sorry to hear about it. Perhaps if Facebook is unable to help, and I say this knowing nothing about the insurance industry in Hong Kong, but maybe there is something that insurance can help with? Or perhaps PayPal, they have some fraud protection built in with their service. Best of luck!

Joe

Joe

So a company lacking of support (stop giving support on some equipments fairly new) is complaining about lack of support? Karma is called…

etrigan63

etrigan63

I am sorry to hear the news. I know this doesn’t help, but I enabled two-factor authentication on my Facebook account and i only use FB to tell people to use other federated services where I am located.

Mark zuckerberg

Mark zuckerberg

Good job! You fook thanks for getting scammed you dont get ant money back

Jay

Jay

The problem is, a lot of these tech companies do not have a number to call. Google is the same, try contacting them it’s impossible. Often times they rely on you to give up as they know their business has you hook line and sinker. The only way to really get a hold of someone over the phone at these tech companies is through a lawyer.

Mark Zuckerberg

Mark Zuckerberg

HAHAHAHAHA!
This is what you get for using my products.
You dumb fuck.

Michael Anderson

Michael Anderson

Wow.

Sorry to hear that. I hope Li can help.

Vinicius Cordeiro

Vinicius Cordeiro

That’s horrible news. If I were you, I’d start talking with a lawyer to see if there are any means to sue Meta for this situation, as it could potentially be seen as negligence. However, I don’t know if the financial burden of going to court would be worth the hassle. :(

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